Demonstrate the use of memorandums, notes, email messages, and letters in businesses & Apply skills in solving business problems through planning and writing techniques.

Learning Objective: Demonstrate the use of memorandums, notes, email messages, and letters in businesses & Apply skills in solving business problems through planning and writing techniques.
Directions: Select one of the following business scenarios and use the information to create a bad news message in response to the situation. You will have to use your imagination to create additional details (such as mailing addresses, dates, times, or alternate solutions) that address the issues in the scenario and help make your message complete and professional. However, use the details you are given and only make up the missing information. You also need to create a letterhead design since the message should be sent out on company letterhead. Remember to format your letter in the standard block-style. DO NOT use a Microsoft letter template to create the letter. You must format the document from scratch. See the grading checklist and example letter at the bottom of this screen. Edited to Add (3/19/21): When typing the signature block of your letter, you can use the “freestyle script” font in WORD to simulate a written signature. This is the font style used in the example letters you have seen so far. If you were sending the letter through the mail, you would print it out and actually sign it. However, since I need you to submit your document as a WORD file and not a Pdf file, please use this alternative method for signing.
Scenario #1
Jane Dove purchased a Hewlett Packard personal computer from your electronics store three (3) months ago. She recently mailed you a letter explaining a problem she had with the item. She purchased the computer as a gift for her daughter and just gave it to her at her birthday party last week. When her daughter connected the computer to the power source, it made a weird sound and had a strange electrical smell. So, Mrs. Dove’s note asked that you give her a refund for the purchase price on her credit card.
The problem is that damaged electronics are not to be returned to the store, as the packing slip and purchase receipt stated. Any defective products need to be returned directly to the manufacturer.  Write a letter to Mrs. Dove giving her the bad news that you will not grant her refund request. Provide her with the steps to return her damaged computer to the manufacturer. See if you can figure out how to keep her goodwill and her future business. Use solution-minded wording to help her resolve the problem.

Leave a comment

Your email address will not be published. Required fields are marked *