Mattel: Crisis Management or Management Crisis

Read “Mattel: Crisis Management or Management Crisis” (the entire case) in your coursepack. Go to both the Mattel website and the Consumer Product Safety Commission (CPSC) website to learn more about the Mattel case and the results.
Once you have reviewed the websites, complete the following:
Define the issue.
Answer whether you believe that Mattel was addressing the issue cross functionally, both internally and externally. Identify who was excluded, internally and externally.
Describe the legitimacy gap that existed.
Describe how the issue moved through the issues life cycle.
Discuss the final resolution. Do you believe that Mattel was happy with this resolution?
Note: Feel free to do your own research and build your own point of view. Support your point of view with thorough research.

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